Terms & Conditions

Effective date: 15 October 2026 · Last updated: 15 October 2026

Welcome to LingoPro. We are committed to providing quality language test preparation, professional guidance, and a supportive learning environment. Students are expected to read and follow the applicable policies below before enrolling in any course or service.

1. Registration and Enrollment Policy

• Students must provide accurate and complete personal information during registration.
• Students are responsible for ensuring that their name, contact details, and other information are correct.
• Course enrollment is confirmed after completion of the required registration process and payment.
• Students should select a course according to their learning needs and requirements.
• LingoPro may verify registration information where reasonably necessary.

2. Fee and Payment Policy

• Course fees must be paid according to the payment schedule communicated at the time of enrollment.
• Students should obtain and retain payment receipts for their records.
• Discounts, installment plans, and promotional offers are subject to the terms communicated by LingoPro.
• Additional services or materials not included in the course fee may incur separate charges.
• Students should contact the administration for clarification regarding fees before making payment.

3. Non-Refundable Fee Policy

• All fees paid to LingoPro are non-refundable once payment has been made, including registration and course fees, except where a refund is required by applicable law or expressly approved by LingoPro in writing.
• Students are advised to carefully review course details, the fee structure, and applicable terms before making payment.

4. Attendance and Punctuality

• Students are expected to attend scheduled classes regularly and arrive on time.
• Students should inform the administration or instructor if they are unable to attend a class.
• Repeated absences or late arrivals may affect learning progress.
• Missed classes are not automatically eligible for replacement or compensation unless approved under the applicable course arrangements.
• Online students are responsible for joining sessions on time and maintaining a stable internet connection.

5. Student Conduct and Discipline

• Students must treat instructors, staff, and fellow students respectfully.
• Harassment, bullying, discrimination, abusive language, and disruptive conduct are not permitted.
• Students must follow reasonable instructions from instructors and administration.
• Cheating, impersonation, plagiarism, and other forms of academic dishonesty are prohibited.
• LingoPro may take appropriate action following a fair review of reported misconduct.

6. Academic Integrity

• Students must complete assignments, assessments, and practice activities honestly.
• Submitting another person's work as one's own is prohibited.
• Students must not share or misuse confidential assessment materials.
• Mock tests and practice assessments must be completed according to the instructor's instructions.
• Students are responsible for their own learning progress and preparation.

7. Course Materials and Intellectual Property

• Course notes, worksheets, presentations, recordings, and other resources are intended for personal educational use.
• Students must not reproduce, distribute, sell, publish, or commercially use these materials without prior written permission.
• Unauthorized recording or sharing of classes and learning resources is prohibited.
• Applicable intellectual property rights remain with their respective owners.

8. Online Learning Policy

• Students must use authorized learning platforms and keep login credentials confidential.
• Students must not share class links or access credentials with unauthorized individuals.
• Students should maintain a suitable learning environment and stable internet connection.
• Technical issues should be reported to the relevant support team promptly.
• LingoPro will make reasonable efforts to support online learning but cannot guarantee uninterrupted access where disruptions arise from third-party platforms, internet providers, or circumstances beyond its reasonable control.

9. Course Cancellation and Withdrawal

• Students wishing to withdraw from a course should submit a written request to the administration.
• Course changes, cancellations, or withdrawal requests will be handled according to the terms communicated at enrollment and applicable law.
• If LingoPro cancels or materially changes a course, it will communicate available options to affected students.
• Students should review the applicable terms before making payment.

10. Mock Tests and Practice Assessments

• Mock tests help students evaluate preparation and identify areas for improvement.
• Students must follow all test instructions and timing requirements.
• Practice assessment results are indicative and do not guarantee an equivalent score in an official examination.
• Official test registration, examination fees, and examination-day arrangements may be separate from LingoPro course services.

11. Communication Policy

• Students should use LingoPro's official contact channels for academic and administrative queries.
• Students are expected to communicate respectfully with instructors and staff.
• Response times may vary according to working hours and the nature of the inquiry.
• Students should keep their contact information up to date to receive course announcements.

12. Privacy and Protection of Student Information

• LingoPro aims to handle personal information responsibly for legitimate educational, administrative, communication, and service-related purposes.
• Access to student information should be limited to authorized persons who need it for their work.
• Information may be disclosed where necessary for service delivery, authorized by the student, required by law, or otherwise permitted under the applicable privacy policy and law.
• Students should refer to our Privacy Policy for further details about collection, use, retention, and applicable rights.

13. Student Responsibilities

• Students are responsible for reading and following these policies.
• Students must provide accurate information during enrollment and meet course requirements and deadlines.
• Students must maintain respectful behavior and protect their login credentials and learning materials.
• Students should raise concerns through the appropriate official channels.

14. Complaints and Student Support

• Students with concerns about classes, instructors, fees, or administrative services should contact LingoPro through the official contact details published on its website.
• LingoPro will make reasonable efforts to review complaints fairly and respond within an appropriate timeframe.

15. Policy Amendments

• LingoPro may update these policies to reflect changes in services, operational requirements, or applicable laws.
• Updated policies will be published on the website with a revised effective date where appropriate.
• Students are encouraged to review this page periodically.

16. Acknowledgment

By registering for or participating in a LingoPro course, students acknowledge that they have been given an opportunity to read these policies and agree to comply with the applicable terms.

LingoPro — Learn, Prepare, Progress.